ACS Office of Advocacy

150 William Street
1st Floor
New York, NY 10038
Office Hours: Monday-Friday 9AM-5PM
Helpline: (212) 676-9421
Website: https://www1.nyc.gov/site/acs/about/advocacy.page

The Office of Advocacy provides information and responds to the concerns of parents, youth, foster parents, and others affected by the child welfare system, juvenile justice system, and other ACS services. We also answer questions from the general public. All contact with the Office of Advocacy is confidential unless there are safety issues, especially those safety issues concerning a child.

Advocates can help by:
• Giving you information about your rights and responsibilities
• Assisting with a concern or communication issue between you and ACS, or another agency under contract with ACS
• Sharing your concerns with ACS leadership and other agencies to improve services

If the Office of Advocacy cannot help you directly, we will direct you to people who can help.