IN ANY EMERGENCY WHERE HELP IS NEEDED, IMMEDIATELY CALL 911
988 Suicide & Crisis Lifeline
Phone: ‘988’ (call or text)
Hours of Operation: 24/7
Website: https://988lifeline.org/
Brochure
At the 988 Suicide & Crisis Lifeline, we understand that life’s challenges can sometimes be difficult. Whether you’re facing mental health struggles, emotional distress, alcohol or drug use concerns, or just need someone to talk to, our caring counselors are here for you. You are not alone. The 988 Lifeline is for everyone. Through the 988 Lifeline, you have access to free, quality, one-on-one assistance. Our skilled, judgment-free counselors are here to provide compassionate support. You deserve to feel heard and cared about anytime, anywhere, 24/7/365.
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Abandoned Infant Protection Act Information Line
Phone: (866) 505-7233
Hours of Operation: 24/7
Website: https://ocfs.ny.gov/programs/safe/
Brochure
Provides information on safe places to leave an infant (who is 30 days old or less) under the Abandoned Infant Protection Act.
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CHAMP (NYS’s Community Health Access to Addiction & Mental Healthcare Project)
Phone: (888) 614-5400
Hours of Operation: Monday-Wednesday, 9AM-7PM, Thursday-Friday, 9AM-4PM
Email: [email protected]
Website: https://champny.org/
The Community Health Access to Addiction and Mental Healthcare Project (CHAMP), is New York State’s independent health insurance ombudsman program for substance use disorder and mental health care.
We are a joint program of the New York Office of Addiction Services and Supports (OASAS) and Office of Mental Health (OMH). CHAMP’s goal is to remove insurance barriers to lifesaving treatment. We do this through direct assistance, outreach, and education.
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ChildHelp National Child Abuse Hotline
Phone: (800) 422-4453
Hours of Operation: 24/7
Website: https://www.childhelphotline.org/
The Childhelp National Child Abuse Hotline specializes in child abuse, child welfare, and the impact of the trauma of child abuse on survivor’s and loved ones’ mental well-being. Counselors provide support, coping resources, and crisis counseling to help seekers first and foremost. Counselors also can provide information to help guide help seekers through the process of making a child maltreatment report and can provide information on how the child welfare system works. The Childhelp hotline has a database of over 10,000 national, local and international resources to help you connect with additional services and can connect to interpretation services being available for 170 languages on crisis calls.
The Childhelp National Child Abuse Hotline is NOT a reporting line for child abuse. The hotline is NOT connected to emergency services nor is it a replacement for 911 emergency responsive services.
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Crisis Text Line
Phone: Text “HOME” or “HOLA” to ‘741741’
Hours of Operation: 24/7
Website: https://www.crisistextline.org/
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- What is Crisis Text Line? Crisis Text Line is free, 24/7 crisis support by text message.
- How does it work? When someone is in crisis, they can text HOME to 741741 to connect with a Crisis Counselor who will help them move from a hot moment to cool and calm.
- Who are Crisis Counselors? They are trained volunteers who—with the support of full-time Crisis Text Line staff—use active listening, collaborative problem solving, and safety planning to help texters in their moment of crisis.
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Disaster Distress Helpline
Phone: (800) 985-5990 (call or text)
Hours of Operation: 24/7
Website: https://www.samhsa.gov/find-help/helplines/disaster-distress-helpline
The Disaster Distress Helpline (DDH) is the first national hotline dedicated to providing year-round disaster crisis counseling. This toll-free, multilingual, crisis support service is available 24/7 to all residents in the U.S. and its territories who are experiencing emotional distress related to natural or human-caused disasters.
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National Alliance on Mental Illness (NAMI)
Phone: (800) 950-6264 or text “helpline” to 62640
Hours of Operation: Monday-Friday, 10AM-10PM (EST)
Website: https://www.nami.org/
NYS Nami Office: https://www.nami.org/affiliate/new-york/
NAMI is dedicated to building better lives for the millions of Americans affected by mental illness. Our Alliance includes more than 700 NAMI State Organizations and Affiliates who work in your community to raise awareness and provide support and education to those in need.
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National Center for Missing and Exploited Children
Phone: (800) 843-5678
Hours of Operation: 24/7
Website: https://www.ncmec.org/
To Report: https://report.cybertip.org/
The National Center for Missing & Exploited Children is a private, non-profit 501(c)(3) corporation whose mission is to help find missing children, reduce child sexual exploitation, and prevent child victimization. NCMEC works with families, victims, private industry, law enforcement, and the public to assist with preventing child abductions, recovering missing children, and providing services to deter and combat child sexual exploitation.
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National Domestic Violence Hotline
Phone: 800-799-7233 or text “START” to 88788
Hours of Operation: 24/7
Website: https://www.thehotline.org/
The National Domestic Violence Hotline provides essential tools and support to help survivors of domestic violence so they can live their lives free of abuse. Contacts to The Hotline can expect highly-trained, expert advocates to offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages.
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National Runaway Safe Line
Phone: (800) 786-2929 (call or text)
Email
Hours of Operation: 24/7
Website: https://www.1800runaway.org/
For 50 years, the National Runaway Safeline has been responding to youth and families in crisis, serving as the national communications system for runaway and homeless youth. We continually transform technology, training and services to meet the current needs of at risk youth and ultimately achieve an end to youth homelessness.
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National Sexual Assault Online Hotline (RAINN)
Phone: (800) 656-4673 or text “HOPE” to 64673
Hours of Operation: 24/7
Website: https://hotline.rainn.org/online
RAINN is committed to supporting survivors of sexual violence, cultivating communities of anti-sexual violence activism, and promoting policies that deliver justice and hold perpetrators accountable.
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NYS Adult Protective Services (APS)
Phone: (844) 697-3505
Hours of Operation: Monday – Friday, 8:30AM-8:00PM
Website: https://ocfs.ny.gov/programs/adult-svcs/aps/
Brochure
APS is a mandated service provided by local social services districts. It involves intake, investigation and assessment of referrals of abuse, neglect, and financial exploitation of impaired vulnerable adults who live in the community. APS workers develop services plans for eligible clients to remedy physical abuse, sexual abuse, emotional abuse, neglect, financial exploitation, or to address unmet, essential needs of adults.
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NYS Office for the Aging -Senior Citizens Hotline
Phone: (800) 342-9871
Hours of Operation: Dependent on local County Office for the Aging (OFA)
Website: https://aging.ny.gov
Local OFA Offices
It is the mission of the New York State Office for the Aging (OFA) to help all older New Yorkers to be as independent as possible for as long as possible, with an emphasis on hard-to-serve and diverse populations. NYSOFA fulfills this mission through advocacy, development, and delivery of person-centered, consumer-oriented, cost-effective policies, programs, and services that support and empower older adults and their families, in partnership with a network of public and private state and community organizations.
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Polaris: US National Human Trafficking Hotline
Phone: (888) 373-7888 or text “BeFree” to 233733
Email: [email protected]
Hours of Operation: 24/7
Website: https://polarisproject.org/
Named after the North Star, an historical symbol of freedom, Polaris is leading a survivor-centered, justice- and equity-driven movement to end human trafficking. Since 2007, Polaris has operated the U.S. National Human Trafficking Hotline, connecting victims and survivors to support and services, and helping communities hold traffickers accountable. Through that work, Polaris has built the largest known dataset on human trafficking in North America. The data and expertise gained from two decades of working on trafficking situations in real time informs strategies that hold traffickers accountable, support survivors on their healing journeys and address the vulnerabilities that enable the business of stealing freedom for profit.
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Samaritan’s 24-Hours Crisis Hotline
Phone: (212) 673-3000
Hours of Operation: 24/7
Website: https://samaritansnyc.org/get-support/crisis-services/
The Samaritain’s 24 Hour Crisis hotline is designed to offer a safe environment where you can openly discuss your thoughts and feelings. The service is completely confidential and anonymous ensuring that when you have the courage to call, you can trust Samaritans.
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Substance Abuse and Mental Health Services Administration (SAMHSA)
Phone: (800) 662-4357 or text zip code to 435748
Hours of Operation: 24/7
Website: https://www.samhsa.gov/find-help/helplines/national-helpline
SAMHSA’s National Helpline (also known as the Treatment Referral Routing Service) is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.
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Teen Line
Phone: (800) 852-8336 or text “TEEN” to 839863
Email
Hours of Operation: Phone: 6PM-10PM (PST) (every night); Text: 6PM-9PM (PST)
Website: https://www.teenline.org/
When you call or text Teen Line, another teen will be there to listen, understand, and answer your questions. Many of our callers are talking to someone about what they’re going through for the first time. Our teen listeners are aware of that and try to make you as comfortable as possible. When you call or text Teen Line, we won’t judge you or tell you what to do. We will listen to you and work with you to find a way to improve your situation.
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