Click any header below for more information
Click header again to return to county resource menu

New Directions Youth and Family Services
Grandparent Support Group
4124 Saunders Settlement Rd
Sanborn, NY 14132
Phone: (716) 433-4487 ext 493
Contact: Laura Lloyd

This support group meets the 3rd Wednesday of every month (except July/August) from 6:00 – 8:00 PM at the Orleans/Niagara BOCES, 4124 Saunders Settlement Road, Sanborn.  The group is focused on caregivers who are raising youth who have been diagnosed with an emotional, behavioral, or mental health diagnosis. No documentation is needed to indicate so, but that is their target audience. No referral needed to join the group. Child care provide free by calling 716-439-1179 ext. 493 at least 3 days in advance.

Catholic Charities of Buffalo: Catholic Charities of Buffalo Kinship Caregiver Program
525 Washington Street
Buffalo, NY 14203
Phone: (716) 856-4494
Catholic Charities of Buffalo

Provides Information and Referral for kinship caregivers in Western New York.

Gustavus Adolphus Child and Family Services, Inc.
200 Gustavus Ave
Jamestown, NY 14701

The G.A. Family Services Regional Permanency Center assists families in five WNY Counties that have opened their hearts and homes to expand their family through adoption or legal guardianship. Many of these children have experienced trauma at various points in their lives. It is the mission of our program to ensure that these families not only remain together, but also thrive in the community with our support to maintain healthy relationships.

Core Services Provided:

  • Linkage and Referral
    • Casework and Post Adoptive Planning
    • Post Adoption and Guardianship
    • Clinical and Psychiatric Services
    • Parent Training and Education
    • Family Support Group
    • Advocacy
    • Community Outreach
    • Transition Planning
    • 24/7 staff support

This vital program is made possible by an award from the New York State Office of Children and Family Services. If you, or someone you know has adopted or is in the process of adopting, and looking for additional support, please contact our office at:

(716) 708-6161 in Jamestown
(716) 668-0490 in West Seneca
(716) 222-4042 in Holland

Niagara County Legal Aid Society
A Division of Neighborhood Legal Services, Inc.
225 Old Falls Street, 3rd Floor
Niagara Falls, NY 14303
Phone: (716) 284-8831
Fax: (716) 284-8040

Neighborhood Legal Services provides free legal services to persons with low income and persons with disabilities.  It also provides a wide range of technical assistance and support services.

Rural Law Center
22 U.S. Oval
Suite 203
Plattsburgh, NY 12901
Phone: (518) 561-5460
Phone: (866) 324-1183
Fax: (518) 561-5468

Since 1996, the Rural Law Center of New York (RLCNY) has been providing free civil legal services to low-income individuals and families statewide. The Rural Law Center’s legal staff is available to assist kinship caregivers from most upstate New York counties. Family members are welcome to contact our offices with any questions you may have regarding custody, visitation and other Family Court matters.  Our staff will provide legal advice and can assist you with the preparation of custody petitions and other common issues. Our services are made possible primarily with financial support from NYS Judiciary Civil Legal Services and the IOLA Fund of the State of New York.  The RLCNY serves every upstate county in New York except: Erie, Niagara, Monroe, Onondaga, Oneida, Broome, Albany, Dutchess, Orange, Rockland, and Westchester. We do not serve NYC or Long Island.

Alternative Dispute Resolution Site
Child and Family Services
Bewley Building, Suite 518
Lockport, NY 14094
Phone: (716) 433-3283

Our mediation programs help people solve their problems, no matter the situation or setting.

Niagara County Office of the Aging
111 Main Street, Suite 101
Lockport, NY 14094
Phone: (716) 438-4020
Fax: (716) 438-4029

Hours of Operation: Monday – Friday, 8:00am – 4:00pm

HEAP: Monday – Friday, 9:00am – 3:30pm

Niagara County Youth Bureau
301 Tenth Street
Niagara Falls, NY 14302
Phone: (716) 278-6872
Department of Social Services
Lockport Office
20 East Avenue
Lockport, NY 14095
Walk-in Hours: Monday – Friday, 8:00am – 3:45pm
Phone Hours: Monday – Friday, 8:00am – 4:00pm
Phone: (716) 278-8400

Niagara Falls Office
301 10th Street
Niagara Falls, NY  14302

Walk-in Hours: Monday – Friday, 8:00am – 3:45pm
Phone Hours: Monday – Friday, 8:00am – 4:00pm
Phone: (716) 278-8400

Services include Adult Protective Services, Child Protective Services, Home Energy Assistance Program (HEAP), Medicaid applications, Program eligibility, SNAP (Food Stamps).

Family Court
Niagara County Courthouse (Lockport)
175 Hawley Street
Lockport, NY 14094
Phone: (716) 280-6500
Fax: (716) 439-7170

Angelo Delsignore Civic Building (Niagara Falls)
775 Third Street
Niagara Falls, NY 14301
Phone: (716) 371-4050
Fax: (716)278-1877

Health Association of Niagara County, Inc. (HANCI)
1302 Main Street
Niagara Falls, NY 14301
Phone: (716) 285-8224

1465 Payne Avenue
North Tonawanda, NY  14120
Phone: (716) 692-4855

Bewley Building
Suite 419
Lockport, NY  14094
Phone: (716) 433-2664

Niagara County Mental Health Services
Outpatient Clinic
Mountview Campus – Shaw Building
5467 Upper Mountain Rd., Suite 200
Lockport, NY 14094-1854
Phone: (716) 439-7410
Fax: (716) 439-7418

Outpatient Clinic
Trott Access Building, 2nd Floor
1001 Eleventh Street
Niagara Falls, NY  14301
Phone: (716) 278-1940
Fax: (716) 278-1943
24-Hour Crisis: (716) 285-3515

Services provided include: Adult mental health clinic/Adult single point of access; Child Single Point of Access; Direct services; Trauma specialty.


Niagara County Children’s Services
20 East Avenue
Lockport, NY 14095
Phone: (716) 278-8667
8:00am – 4:00pm
301 10th Street
Niagara Falls, NY  14302
Phone: (716) 278-8667
8:00am – 4:00pm

There is a wide array of services available to address the needs of the children of the county and their related concerns.

The Adoption unit provides for any child freed for adoption either through surrender or termination of parental rights. Caseworkers complete home studies, certify potential adoptive homes, and monitor and supervise placements.

Foster Home Finding caseworkers actively recruit households to be used as certified foster care homes through assessments, training, and continual monitoring.

Generally referred to as “Child Welfare,” the Undercare unit handles coordination of services for children under 18 years who are the subject of a Family Court order as the result of a PINS, Neglect or JD action. These children may be placed in foster homes, institutions or may remain at home. The Intake unit processes applications for requests for these types of services.

Preventive caseworkers attempt to circumvent problems with children so they can remain in their homes by working with families via a court order or voluntary basis.

Interested in becoming a Foster or Adoptive Parent?
Niagara County Department of Social Services is holding informational meetings in Lockport and Niagara Falls for those interested in fostering or adopting children. Please call 439-7860 or 278-8702 with questions, or to register. These meetings are free and open to residents of Niagara County.

Mental Health Association in Niagara County, Inc.

36 Pine Street
Lockport, NY 14904
Help Line: (716) 433-5432

MHANC provides self-help material, advocacy services, information and referral and valuable support services for individuals with a mental health diagnosis.

Northpoint Council, Inc. (formerly known as Alcoholism Council of Niagara County
Niagara Falls Outpatient Clinic
Methadone Maintenance Treatment Program
Trott Access Center
1001 Eleventh Street
Niagara Falls, NY 14301
Phone: (716) 278-8110
Fax: (716) 278-8111

Lockport Outpatient Clinic
41 Main Street
Lockport, NY 14094
Phone: (716) 433-3846
Fax: (716) 433-3870
First Step Chemical Dependency Crisis Center
2470 Allen Avenue
Niagara Falls, NY 14303
Phone: (716) 285-3421
Fax: (716) 285-3438

The Council provides a wide range of specific and affiliated services through its interrelated programs. These services are provided to individuals, families, companies, schools and the community. These services are further enhanced with other alcohol and substance abuse services in the community